Refund Policy

Thank you for dining with Crust & Hearth Pizzeria. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us at +39 06 1234 5678, or visit our website at clearfenway.sbs.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds for Canceled Orders

If you cancel an order before it has been dispatched, you will receive a full refund. If the order has already been dispatched, please refer to our standard refund policy.

Refunds for Late or Missing Items

If your order has not arrived within the expected delivery period, please contact us at +39 06 1234 5678 or check the status on our website at clearfenway.sbs. If the item is still missing, we will arrange a refund or a replacement.

We appreciate your business and hope you enjoy your meal from Crust & Hearth Pizzeria. Our goal is always to provide high-quality food and service to our valued customers.

This policy is effective as of January 1, 2023.

Crust & Hearth Pizzeria
Pizzeria Roma, Via Napoli, Rome, 00184, Italy
+39 06 1234 5678
Website: clearfenway.sbs